Friday, 24 June 2011

On-line Simply Scuba Shopping Experience

On-line Simply Scuba Shopping Experience

I recently purchased some diving gear from the Simply Scuba website and was asked to report on how I got on. Here is an account of my experience-

Entering the site I found the home page to be clear and user friendly. Phone numbers for contact and customer service can be found here as well as tabs for popular departments. I didn’t want to phone I wanted to order online. I therefore perused the menu on the left hand side of the screen. Here you can choose to shop by department or by product type. I decided on the latter and clicked on Bags. Immediately a sub menu dropped down giving me different choices re types of bags. (Dive Bags, Mesh Bags, Reg Bags etc.). The range was very impressive and whilst I had initially thought about buying a traditional dive bag, I became interested in the range of mesh dive bags, because of the choice, (and I wanted as much water to drain off my kit before it goes back into my car). Another great tool to assist in my choice was Simply Scuba’s product videos. Here in my case different dive bags were displayed, pockets opened up, straps and handles clipped on etc. I also got a sense of scale of the product by comparing it to the staff member demonstrating it. I would say that these little video clips are the next best thing to actually being in a shop yourself and getting hands on with a product.
I was also interested in a lifting bag but initially I could not find them on the site. I looked in the reels and buoys section to no avail. To find them, I returned to the home page and used the search function and this found them. They are located in a drop down menu- under accessories. Once again there was a good range. Unfortunately the lift bag I was interested in was currently out of stock. There was a banner stating that the product would be available in 8 days time. As I write this review I have re visited the website and note that the lift bag is now back in stock.
With no lift bag being available at the time I decided to purchase a T shirt instead. I noted a favourite design. Opening the relevant page up I was given options of size and colour. Further down the page there was a size chart to assist me in getting the right size.
Checkout was very easy and I received an e mail to confirm my order and also to alert me that my order had been despatched.
The cost of delivery was very reasonable and it arrived quickly. In fact had I received my dive magazine quicker I could have benefitted from free postage with an offer code in the magazine.
So now we get to the important bit when the products arrive. I was happy to note that the bag I ordered was exactly as I expected. My T shirt had been supplied in the correct size and colour.
In conclusion I found this to be a pleasant buying experience. It’s the next best thing to actually being in a shop with hands on a product. But with the benefit of ordering from a huge range of diving products from the comfort of your own home. What about price? Well I thought prices across the range were neither high or low. However, what I did note was that if you see the same product cheaper else where Simply Scuba will price match, so I knew I was going to get the best deal.

I would happily shop online again with Simply Scuba.

Mike Clark

Diving Equipment

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